All products are made in the United States, in a small town called Greenwood, South Carolina.
We offer 1 year warranty covering production defects. We do not offer warranty for wear and tear.
Yes! You can add your own initials to each product. Click on this link "Custom Initials" to see all customizable products.
Please note that all customized products are non-refundable.
Our Premium Full-grain Italian Leather is the best leather money can buy. Its durability, flexibility, and strength are unparalleled, making it the only kind of leather Edward Field hand selects. While goods may scratch easily, this is a common characteristic of this type of leather. Each abraition is a memory that enriches the character of this product. These marks will burnish over time as natural "patina" oils from your skin and elements of the environment absorb into it. This gives the leather an authentic feel and look.
For additional questions regarding care please contact your local leather goods repair shop or email us at firstname.lastname@example.org
There is a nano-suction tape holding the iPhone in place. The stickiness can be enhanced by a transparent case included with your purchase.
Works with: Anything with a smooth hard plastic case: will not stick to silicone, highly textured surfaces and many soft cases.
Doesn’t work with: Gel does not stick “as well with naked iPhones.”
While it does stick adequately to a naked base model (and sometimes to Pro/Promax depending on circumstances), it will not stick “ as well as if you used a suitable case.
Please don’t hesitate to text us with any questions you have about your product, we will do our best to get back to you within 24 hours.
If you are haveing problems with you iphone sticking to the iPhone wallet, here’s how to fix the problem.
1- Wipe the sheet down with a drenched cloth or tissue to remove any dirt and debris.
2- Wait for the sheet to completely dry.
3- Apply your phone to the dry, clean sheet.
If this doesnt work, email us at email@example.com and we will do our best to fix the issue.
Yes, you can purchase a new nano-suction tape for $35. Please visit our shop and make sure to select correct iPhone model.
SHIPPING & RETURNS
We always want to provide products our customers will be happy with. If the product doesnt work for you or there is a defect in the product please email us at family@edward-field and we will send you a pre-paid return label.
Please keep the origional packaging and note that any products that have been visibly used, or customized are non-refundable.
We are a slow-fashion company where each product is made to order and therefore usually takes 1-2 weeks to build. Depending on which shipment service is selected at check out, the delivery varies between 2 - 5 days. On average, orders take 14 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Depending on where you live, the times may vary and customs fees may apply.
If living in a country where your government requires customs to be approved and cleared, it is the buyers responsibility to make sure they are checking in with their postal service, pay the customs fee, and to accept and receive the package. If not, the package does get sent back to the return address, where shipping costs will apply to the buyer to resend the package.
The address provided to us upon checkout is what is used when we fulfill your orders. From there, we hand it over to the shipping service and it is the responsibility of UPS/USPS to deliver it to you. We are not responsible for any lost or stolen packages. If there is a issue regarding lost or stolen mail, UPS/USPS should be contacted - not us.If your tracking information states that your package was delivered and you have not received it, you must contact your local postal service within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Claims can take up to 30 days, depending on the shipping carrier used to complete.
*Reminder: edwardfieldshop.com does not hold or accept responsibility for packages that have been reported delivered by the carrier.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Please be aware of customs fees in your country. The custom fee is required for many oversea countries. This must be paid at arrival into the country or the package will be destroyed. This is nonrefundable as we also do not receive the items back.
IMPORTANT: PLEASE BE AWARE OF YOUR LOCAL GUIDELINES REGARDING RECEIVING SHIPMENTS AND PACKAGES. WE HAVE FOUND THAT THESE RULES ARE CONSTANTLY CHANGING SO IT IS IMPORTANT FOR YOU TO BE AWARE OF THIS. ACCORDING TO THE ONLINE WEBSITE OF SHIPPING CARRIERS, THERE ARE VARIOUS TEMPORARY SUSPENSIONS ON INTERNATIONAL MAIL ACCEPTANCE FOR CERTAIN DESTINATIONS DUE TO THE IMPACTS RELATED TO THE COVID-19 PANDEMIC AND OTHER UNRELATED SERVICE DISRUPTIONS.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
A tracking number will be provided to you upon check out.
PAYMENT & REFUND
Check the footer of our website.
Depending on the bank you use, you should see the money back in your account within the next 3-5 business days.
You can contact us through our contact page or email us at firstname.lastname@example.org. We will be happy to assist you with any questions.