All products are made in the United States, in a small town called Greenwood, South Carolina.
Yes! You can add your own initials to each product. Click on this link "Custom Initials" to see all customizable products.
Please note that all customized products are non-refundable.
If you are haveing problems with you iphone sticking to the iPhone wallet, here’s how to fix the problem.
1- Wipe the sheet down with a drenched cloth or tissue to remove any dirt and debris.
2- Wait for the sheet to completely dry.
3- Apply your phone to the dry, clean sheet.
If this doesnt work, email us at firstname.lastname@example.org and we will do our best to fix the issue.
Our Premium Full-grain Italian Leather is the best leather money can buy. Its durability, flexibility, and strength are unparalleled, making it the only kind of leather Edward Field hand selects. While goods may scratch easily, this is a common characteristic of this type of leather. Each abraition is a memory that enriches the character of this product. These marks will burnish over time as natural "patina" oils from your skin and elements of the environment absorb into it. This gives the leather an authentic feel and look.
For additional questions regarding care please contact your local leather goods repair shop or email us at email@example.com
SHIPPING & RETURNS
We always want to provide products our customers will be happy with. If the product doesnt work for you or there is a defect in the product please email us at family@edward-field and we will send you a pre-paid return label.
Please keep the origional packaging and note that any products that have been visibly used, or customized are non-refundable.
We are a slow-fashion company where each product is made to order and therefore usually takes 1-2 weeks to build. Depending on which shipment service is selected at check out, the delivery varies between 2 - 5 days. On average, orders take 14 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Depending on where you live, the times may vary and customs fees may apply.
If living in a country where your government requires customs to be approved and cleared, it is the buyers responsibility to make sure they are checking in with their postal service, pay the customs fee, and to accept and receive the package. If not, the package does get sent back to the return address, where shipping costs will apply to the buyer to resend the package.
The address provided to us upon checkout is what is used when we fulfill your orders. From there, we hand it over to the shipping service and it is the responsibility of UPS/USPS to deliver it to you. We are not responsible for any lost or stolen packages. If there is a issue regarding lost or stolen mail, UPS/USPS should be contacted - not us.If your tracking information states that your package was delivered and you have not received it, you must contact your local postal service within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Claims can take up to 30 days, depending on the shipping carrier used to complete.
*Reminder: edwardfieldshop.com does not hold or accept responsibility for packages that have been reported delivered by the carrier.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
A tracking order will be provided to you upon check out.
PAYMENT & REFUND
Check the footer of our website.
Depending on the bank you use, you should see the money back in your account within the next 3-5 business days.
You can contact us through our contact page or email us at firstname.lastname@example.org. We will be happy to assist you with any questions.