We are a slow-fashion company where each product is made to order and therefore usually takes 1-2 weeks to build. Depending on which shipment service is selected at check out, the delivery varies between 2 - 5 days. On average, orders take 14 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Depending on where you live, the times may vary and customs fees may apply.
If living in a country where your government requires customs to be approved and cleared, it is the buyers responsibility to make sure they are checking in with their postal service, pay the customs fee, and to accept and receive the package. If not, the package does get sent back to the return address, where shipping costs will apply to the buyer to resend the package.
The address provided to us upon checkout is what is used when we fulfill your orders. From there, we hand it over to the shipping service and it is the responsibility of UPS/USPS to deliver it to you. We are not responsible for any lost or stolen packages. If there is a issue regarding lost or stolen mail, UPS/USPS should be contacted - not us. If your tracking information states that your package was delivered and you have not received it, you must contact your local postal service within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Claims can take up to 30 days, depending on the shipping carrier used to complete.
*Reminder: edwardfieldshop.com does not hold or accept responsibility for packages that have been reported delivered by the carrier.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.